Return & Refund Policy
Thanks for shopping at RAPIDE REPROGRAPHICS LIMITED
If you are not entirely satisfied with your purchase, we're here to help.
Cancel shredding collection.
You have up to 2 days prior to the scheduled date of your order to be collected, to cancel the service and claim a full refund.
Cancel shredding product.
You have 3 days from the date you placed your order to cancel and shredding product and claim a full refund.
Failed service level.
If we call to collect your shredding in the time frame and on the day we specified on your confirmation order or if we attempted to collected within 24 working hours of this date and was not given the items to shred, We reserve the right to cancel the order or reschedule the order at our discretion. No refund will be issued if we fulfilled the above.
If we failed to collect your shredding in the time frame and on the date we specified on your order confirmation or within 24 working hours of this date, we will contact you to ask if you would like us to reschedule your order or would you like a full refund.
If your product is faulty
To be eligible for a refund,, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the confirmation order ref or invoice ref.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
Failed Service Level
We will check by way of vehicle tracking to confirm a service level failed.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you used internet banking or Cheque payment, We will refund within 7 working days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.